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Delo Group’s Novorossiysk grain terminal launches online platform for exporters

The KSK grain terminal (part of Deloports, the Delo Group’s stevedoring holding) has launched the “Exporter’s Personal Account” digital platform to streamline internal processes and improve customer service.

Processing and transfer of transport registers, acceptance certificates, and accompanying documents are now fully automated and handled electronically. This significantly speeds up information processing, reduces employees’ manual workload, and improves data accuracy.

The system also provides notifications about defective products delivered by road transport. After the terminal’s in-house laboratory analyzes and evaluates grain quality, the results appear in real time in the personal account, reducing vehicle wait times at the terminal.

“The implementation of the digital platform provides our customers with quick access to information, shortens document processing times, and increases the transparency of all operations. We are confident that these state-of-the-art solutions will enable efficient and user-friendly cooperation and will help promote Russian products on international markets,” said Alexander Trukhanovich, CEO of the KSK grain terminal.

Since last year, Delo Group has been rolling out a digitalization program at the grain terminal. Earlier, the acceptance of vehicles with electronic consignment notes (ECN) was introduced. The company plans to further develop the “Exporter’s Personal Account” to enhance competitiveness and service quality and to strengthen its position as the leader in Russia’s maritime grain transshipment market. < Back to list